Council Cancelled Camp Sessions: GSNENY makes every effort to
run all advertised programs. In the event that a session does not
meet minimal enrollment, or the session must be cancelled for some
other reason, all registrants will be contacted through the email used
in registration. A refund to the original form of payment used will be
processed within 21 days of cancellation. If a camp experience is
canceled mid-session, that refund will be pro-rated. In the unlikely
event that a camp session is canceled less than 48 hours before its
scheduled start, registrants will also be contacted using the
telephone number provided at registration.
Customer Cancelled Sessions: Camp payments, excluding the
non-refundable deposit, are allowed if registration is canceled by
June 3rd, 2026. Refunds will be processed within 21 days to
the original form of payment, minus the $100 deposit.
Please note, due to the advanced planning and staffing required for
summer camp, refunds will not be issued for cancellations after June
4th, 2026, except in rare, case-by-case circumstances.
Weather: GSNENY Camps run rain or shine. All GSNENY camp
facilities have spaces that accommodate alternate activities in the
case of most inclement weather. GSNENY reserves the right to
substitute activities depending on weather conditions. No refunds
will be issued due to changes to the program plan due to weather.
No-Show Campers: No refunds will be issued in cases where a
registrant does not report for a scheduled program without advance
notification to GSNENY.
Early departure, late arrival, missed days: Refunds will not be
given, in instances where a child reports late, leaves early, or
misses a portion of a camp for which they are registered.
Safety Concerns: Campers are expected to follow the Girl Scout
Promise and Law, adhere to all safety requirements, and exhibit
respectful behavior throughout the program. Camp staff work to support
each camper to enjoy camp safely. If a camper fails to follow camp
rules to the extent that the safety or the successful operation of a
camp program is compromised, they will be sent home. No refunds will
be issued in instances where a registrant is dismissed due to
inappropriate conduct.
Medical Accommodations: Medical conditions and accommodation
requests must be disclosed in full in camper health paperwork in
advance of the camp session. GSNENY will evaluate its ability to meet
the accommodation request, as outlined in the inclusion section of our
policies, and will issue a full refund if we determine we are unable
to provide appropriate support to a camper. No refunds will be given
if GSNENY is unable to support a camper whose accommodation needs were
not fully disclosed in camp paperwork.
Emergency Medical: When unexpected, illness or injury prevents
a camper from attending a session of camp for which they registered,
an alternate camp session will be offered, subject to availability.
If this is not possible, refunds for emergency medical reasons (less
the $100 deposit) will be considered only if notification is made
to customercare@girlscoutsneny.org prior
to the start of the camp session and a doctor’s note is
subsequently provided.
If you believe your request for a refund should be considered,
based on the policies above, please follow the following steps:
To cancel a registration or request a refund, please send an email
to customercare@girlscoutsneny.org.
Verbal requests, requests submitted through other email addresses or
requests made directly to staff members will not be considered.
Approved refunds will be processed within 21 days to the original form
of payment, minus the $100 deposit.
No refund requests will be considered after August 14th, 2026.
Transfers: If space is available, we are happy to accommodate
requests to transfer between camp sessions prior to June
3rd, 2026. If the costs of the sessions are not the same, a
refund or additional charge for the difference will be processed. If
a camper changes sessions, the deposit (which is otherwise
not-refundable and non-transferrable) from one session may be
transferred to cover a deposit for the new session; however, a deposit
may not be applied to any remaining balance due for another session.
