gsEvents FAQs

What is gsEvents?

gsEvents is our new online registration system for program events. It is integrated with MyGS so you will log in with the same email address and password that you used when purchasing your Girl Scout membership. This also means that gsEvents already knows basic demographic information about Girl Scout members (grade, address, etc.) so you will not need to enter that during registration.

There are two ways to find events that are listed in gsEvents. We highly recommend that you search for program events using the Event List or Event Calendar. This will show you all upcoming events in our council, including virtual events.

Alternately, you can search for program events using the “Find Events” feature in MyGS. You will need to enter a zip code and adjust your search radius to locate events near you. For virtual events, you will need to enter zip code 12205 and make sure that “Include virtual events in my search” is checked.

What are the steps to register for an event/training using the Event List or Event Calendar?

To register for a program using the Event List:

Select the event you would like to register for and click on the name of the event in green to see additional information. You can also click “Register Now” to go directly to the registration page.
Select “Register Now”
Follow the on-screen directions to register. If the event is in gsEvents, you will login with your email address and MyGS password.

To register for a program using the Event Calendar:

Select the event you would like to register for and click on the name of the event on the calendar.
A box will pop up with a short description of the event. Click on the name of the event in green to see additional information.
Select “Register Now”
Follow the on-screen directions to register. If the event is in gsEvents, you will login with your email address and MyGS password.

For a quick step-by-step demonstration of the registration process in gsEvents, click here. (courtesy of our sister council, Girl Scouts of Central Texas)

What are the steps to register for an event using "Find Events" in gsEvents?

To search for an event directly in gsEvents:

Go to MyGS and log in using the email address and password you used when purchasing your Girl Scout membership.
Click the Girl Scouts brand mark at the top left of the screen.
Click “Find Events”
Enter your zip code, or a zip code for the area in which you would like to find an event, and any other search criteria. Click “Search.” (For GSNENY virtual events, enter zip code 12205 and make sure that “Include virtual events in my search” is checked.)
Explore the list of available events, adjusting search radius and other criteria as needed. (Note that the pin on the map may not be completely accurate. It is directed at the center of the zip code in which the event is located.)
Click “Event Details” for the event you are interested in.
Make sure to click “Read more” in the description section to see all relevant information.
Choose the number of girl and adult spots needed and click “Add events.”
Complete the participant information for each participant. (Note, if you are a troop leader registering members from both your household and your troop, you MUST select “My troop member” from the "Assign attendees" section and register ALL participants from your troop list rather than your household list.)
Select your payment method. (You will be required to select a payment method even if the event is free.)
Click “Submit Member Details”
Review your cart, check the box to agree to the Girl Scout Promise and Law, and click “Add Payment Details”
Enter payment information and click “Submit Payment”

For a quick step-by-step demonstration of the registration process in gsEvents, click here. (courtesy of our sister council, Girl Scouts of Central Texas)

How do I register my troop for an event online?

With gsEvents, registering your troop is easy!

Follow the instructions above to find the event you want to register for.
Select the number of girl and adult spots needed for everyone you are trying to register.
Click “Log In” or “Add Events” if you are already logged in.
Under Assign attendees, select “My troop member” and choose the first attendee from the dropdown list. Note: If you are registering members from both your household and your troop, you MUST select “My troop member” and register ALL participants from your troop list rather than your household list.
You will enter information and select a payment method for each registrant. Select credit card for adults and girls.
Click “Submit Member Details”
Review your cart, check the box to agree to the Girl Scout Promise and Law, and click “Add Payment Details”
Enter payment information and click “Submit Payment”

For a quick step-by-step demonstration of the registration process in gsEvents, click here (courtesy of our sister council, Girl Scouts of Central Texas)

I accidentally added an event or extra person that I don’t need. How do I clear it out of my cart?

If you are still in the “Add your details” screen, scroll to the bottom and click “Remove participant” located in the center of the screen between the “Submit Member Details” button and the cart total.

If you have already submitted member details, click “Review Cart” or enter your cart by clicking the trefoil at the top right of the My Account Screen and then clicking “Review Cart”. Under the registrant’s name, you can click “Remove”. A pop-up will appear asking if you are sure that you want to remove the event. Click “Yes I’m sure.”

What if I have to cancel a program or event?

Programs run rain or shine unless inclement weather would make conditions unsafe for the activities planned.

GSNENY reserves the right to cancel any program. Adult volunteers or girls will be contacted via phone should cancellations occur during the day of the program. If GSNENY cancels the program for any reason you will receive a full refund.

• Some cancellations may occur sooner if we anticipate inclement weather that could impact the integrity of the program (Ex. Archery, Watersport)

Cancellations

• All refunds requested more than one month before the programs will be considered on a case-by-case basis.

• Refunds after the confirmation is sent to program participants will only be considered for the following reasons:

• Refunds for medical reasons will only be processed if notification is made prior to the event and is followed by a written refund request accompanied by a doctor’s note.

• A COVID-19 exposure or positive test result that prohibits attendance, with provided documentation of proof will be issued a full refund.

• NO REFUNDS will be issued for no-shows or girl/adult cancellations.

I’m having some trouble with gsEvents. How can I get help?

If you are experiencing trouble finding events or registering for events in gsEvents, please check out this list of common tech support questions. If your concern is not here, or you continue to have difficulty, please just give us a call at 518-489-8110 or email us and we will be happy to assist you.

I’m searching for an event in gsEvents and it is saying there are no events that match my search.	First, try refreshing your screen. If no events populate, try adjusting your search filters or expanding your search radius. If you are still not seeing events, please clear your cookies or try a different browser. You can also find all GSNENY upcoming events on our Event List or Event Calendar.
I’m registering for an event and the “add payment details” or “submit” button is greyed out.	Make sure that you check the box accepting the Girl Scout Promise and Law on the right side of the screen. Once that box is checked, the “add payment details” or “submit” button should turn green and allow you to click it.
I’m trying to register my Girl Scout/a Girl Scout from my troop for an event. I see her name in the dropdown, but she is greyed out and I cannot select her.	If you see a Girl Scout’s name in the dropdown and her grade level and “Council: 153” are displayed in parentheses, this means that she does not meet the criteria for registration for that event. Her grade level may not match the grade levels required for registration or her membership may not be up to date. Check her information in My Account. If there is an error in her profile, please email us and our Member Care team can assist you with getting it corrected.
I’m in my MyGS account. How do I get back to search for events or see the event I was trying to register for?	The easiest way is to click the Girl Scouts brand icon at the top left of the screen and then select “Find Events”. You can also go back to the Event List or Event Calendar link and press “register now”.
I’m a leader and I’m trying to register my troop members for an event. However, I am only seeing the members of my household. Why can I not see my troop members?	This can happen for a variety of reasons: Your troop leader role is not currently active. You can check on this in My Account. If you see that your role is not active, please email us and our Member Care team can assist you with getting it corrected. You already registered one participant for the event using the “my household” dropdown. If this is the case, you will probably need to cancel all participants and start the registration over, selecting all participants from the “My troop member” dropdown. If you need assistance, please give us a call at 518-489-8110. There is an issue with your account not syncing correctly between systems. If your role is active and you have not yet registered a household member for that event, please complete email us letting us know that you are an active leader who cannot see their troop on gsEvents. We can submit a ticket with GSUSA to fix this error. If you are worried about spaces in the event filling up while we get that fixed, check with your co-leader to see if they have access to register all troop members, ask individual caregivers to register their Girl Scouts or call us at518-489-8110 and we can assist you.

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